Overview
First $1K helps local service providers publish a service page, receive quote requests, send quotes, and track jobs.
This policy explains how we handle personal information when you use our website and when customers interact with a provider's public page.
We are designed for use in Canada. Customer contact details (name, email, phone, and job details) are sensitive. We treat them accordingly and expect providers to do the same.
Who is responsible for your information
Service providers (the business you request a quote from) decide why they need your information and how they use it to respond, quote, schedule, and complete work.
First $1Kprovides the software. We store information on the provider's behalf so they can run their workflow. We do not sell customer lists to third parties for marketing.
Information we collect
From service providers (account holders): name, email, password (stored hashed), business name, service page content, marketplace copy, and activity in the dashboard (leads, quotes, jobs, notes, follow-up reminders).
From customers (quote requests):name, email, phone, and the message describing the job. This is submitted through the provider's public quote request form.
Automatically: basic technical data needed to operate the service (for example IP address for rate limiting and abuse prevention, and essential cookies described below).
How we use information
- Run accounts and authenticate providers.
- Deliver quote requests and quote emails to providers and customers.
- Let providers create, send, and track quotes and jobs.
- Protect the service (honeypots, rate limits, bot checks on public forms).
- Respond to support, privacy, and deletion requests.
Sharing
We share information only as needed to operate the service: for example email delivery (such as Resend), hosting infrastructure, and fraud-prevention tools (such as Cloudflare Turnstile on public forms when enabled). Providers see their own leads and customer details in the dashboard.
We may disclose information if required by law or to protect rights, safety, and security.
Retention
Provider accounts: kept while the account is active. After a confirmed account closure request, we aim to delete or anonymize provider and associated customer records within 90 days, unless we must keep limited records for legal or security reasons.
Leads, quotes, and jobs: kept while the provider account is active so they can run their business. Providers should delete records they no longer need. We may remove inactive lead data after 24 months without provider activity, with notice where practical.
Quote links: may expire on the date set by the provider. Expired quotes cannot be accepted or declined through the public link.
Password reset tokens and similar short-lived credentials expire automatically.
Your rights
Depending on applicable Canadian privacy law (including PIPEDA where it applies), you may have the right to access, correct, or delete personal information about you, and to withdraw consent where processing is based on consent.
Customers should contact the service provider first for job-related requests. You may also contact us using the email below if the provider does not respond or you need help reaching the right party.
Data deletion requests
If you submitted a quote request and want your details removed, contact the provider you requested a quote from. Include your name, email, phone, and approximate date of the request so they can find your lead.
If you cannot reach the provider, email first1kapp@outlook.comwith the provider's business name and the same details. We will forward or action the request with the provider where appropriate.
If you are a provider and want to close your account or delete data we hold for you, email first1kapp@outlook.com from your account email. We will confirm and complete deletion within a reasonable period, subject to backups and legal holds.
Providers can update customer contact details from the lead screen in the dashboard. Full removal of a lead may require a deletion request until bulk delete is available in the product.
Security
We use HTTPS, access controls on provider accounts, rate limiting on sensitive actions, and other reasonable safeguards. No method of transmission or storage is perfectly secure.
Contact
Privacy questions and deletion requests: first1kapp@outlook.com
Changes
We may update this policy. We will post the new version on this page and update the "Last updated" date. Continued use after changes means you accept the updated policy where permitted by law.